Return, Replacement & Refund Policy
At Kunjbaari Foods, we are committed to delivering premium-quality makhana products with complete freshness and hygiene. Since our products are food items intended for personal consumption, we follow strict safety and quality standards.
Please read our Return, Replacement & Refund Policy carefully before placing an order.
1. Nature of Products
All products sold by Kunjbaari Foods are consumable food products. Due to hygiene, safety, and quality concerns:
- Products once delivered cannot be returned.
- We do not accept returns for opened or used food items.
- Refunds are generally not applicable once the order has been delivered successfully.
However, in certain genuine cases, we may offer a replacement or refund after proper verification.
2. Reporting an Issue
If you face any issue with your order, you must notify us within 24 hours of delivery.
Contact Details
📧 Email: kunjbarrifoods@gmail.com
📞 Phone: +91 8051852111
Our support team will review your request within 48–72 working hours.
3. Eligible Cases for Replacement or Refund
Replacement or refund requests may only be considered under the following conditions:
- Wrong product delivered
- Damaged or tampered package received
- Product received in defective condition
- Missing item or quantity mismatch
- Manufacturing defect or quality issue
4. Mandatory Proof Requirement
To process any complaint, the following proof is mandatory:
- Clear unboxing video from start to finish
- Photos of the package and product
- Order ID and invoice details
Claims without a proper unboxing video may not be eligible for approval.
5. Non-Eligible Cases
Replacement or refund requests will not be accepted in the following situations:
- Product has been opened, consumed, or used
- Customer dislikes the taste or flavor
- Minor packaging dents during shipping
- Incorrect order placed by customer
- Claims made after 24 hours of delivery
- Missing original packaging or invoice
- Personal preferences or allergic reactions
6. Replacement Process
Step 1 – Complaint Review
Our team will verify the issue using the provided proof.
Step 2 – Approval
If approved, we may:
- Send a replacement product, or
- Provide a refund in eligible cases
Step 3 – Return (If Required)
In some cases, customers may be asked to return the product in its original packaging before a replacement is issued.
Kunjbaari Foods reserves the right to approve or reject any claim after investigation.
7. Order Cancellation Policy
Before Dispatch
Orders can be cancelled before shipment confirmation.
- Refunds will be processed after deducting applicable payment gateway or transaction charges (if any).
After Dispatch
Orders cannot be cancelled once shipped.
8. Refund Timeline
If a refund is approved, the amount will be processed to the original payment method within 5–7 business days.
Actual credit time may vary depending on your bank or payment provider.
Contact Us
For any queries related to returns, refunds, or replacements, please contact us:
Kunjbaari Foods
📧 Email: kunjbarrifoods@gmail.com
📞 Phone: +91 8051852111
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